Third-party support is an unknown amount – which is why your IBM account manager will suggest that dealing with them may be more difficult than you think. But the reality is quite different. Resolved with technical issues, the CTO should be more than satisfied with the service offered by a third party. But the CFO is also benefiting. The alternative software support service is tailored to your needs, not to IBM`s profit-hungry shareholders. Third-party software support works easily” For many software asset managers and CTOs, IBM`s software support alternatives may look quite attractive – at least on paper. Fewer contractual costs, no forced upgrade cycles and an agreement that makes your company responsible for its own IT destiny are extremely compelling arguments for third-party support. To provide a professional service, these companies must employ experienced product specialists. In Origina`s case, all engineers are former IBM engineers, so they know exactly what they`re dealing with. Third-party software support “works” easily when it comes to your old IBM applications. For older applications, it is often not necessary to cover 24 hours a day – the next working day may be more than enough or you may need product know-how as part of the service. IBM is generally reluctant to offer this type of contract – but another software support provider is much more flexible in its operation.
However, if you need full coverage, a third party can continue to help. Far from bothering, a third-party IBM support contract optimizes contract management, simplifies the settlement process and reduces your costs. Reducing overhead costs and making it easier to notify problems is the opposite of “stress.” Ibm Third-party softwaresupport is not a task for IT generalists – that`s why you need a specialized partner to maintain your applications and servers. Just because a third-party support provider is not linked to IBM doesn`t mean its engineers are less qualified. In the end, alternative software support works because it benefits your business. With reduced maintenance costs, more efficient support frameworks, fully flexible contract terms and access to a team of IBM specialists, there`s absolutely no reason why a third-party service won`t work. Depending on the Service Level Agreement (SLA), IBM Hardware Support will provide service requests to one of our support engineers who will open a service ticket and begin troubleshooting within 4 hours. A case manager will then be assigned to your application for the entire process. If you need additional support, IBM experts with specialized expertise are called upon to assist you. Reducing contract assistance costs starts on day one and helps to immediately reduce monthly maintenance costs.
Over time, savings increase and free up money for reinvestment elsewhere in business. And the option to launch IBM`s permanent software upgrade cycle continues to save even more money. Whether you`re a small company that covers a single EOSL server or a company that needs support for your vast portfolio of server and storage devices, thomastech needs to look back for any IBM. Don`t hesitate to ask us for our IBM support and support contracts. Our customer transparency and specific oEM expertise set us apart from other IBM maintenance support providers. Call us or fill out an offer form to see the difference for yourself. We take care of all the logistics, including sending parts, receiving and storing, which is required before the task can be completed. We will then plan a field technician who will be on site and repair your IBM device.